1. Agreement

By making a booking through Ticket Lords LTD, you confirm that you and all passengers named in your reservation accept and are legally bound by these Terms & Conditions. These conditions constitute the agreement between you and Ticket Lords LTD and are governed by the laws of England and Wales.

2. Contractual Relationship

Ticket Lords LTD acts primarily as an agent on behalf of airlines or service providers. When you book flights through us, the contract governing your reservation is directly between you and the airline or supplier, subject to their terms and conditions, in addition to ours. We occasionally act as principal and will inform you clearly when this applies.

3. Customer Obligations

- You must be at least 18 years old, have the legal capacity to make travel bookings, and be financially responsible for all payments.

- You are responsible for providing accurate and truthful information.

- Upon receiving your E-ticket, you must update your contact details (email, phone) directly with the airline. Failure to do so may result in missed notifications; we accept no liability for any resulting loss.

- Speculative, false, or fraudulent bookings are strictly prohibited.

4. Pricing and Payments

- All prices are quoted in British Pounds Sterling (GBP) and include applicable taxes and fees at the quotation stage.

- Ticket Lords LTD reserves the right to adjust prices in line with airline pricing, currency fluctuations, taxes, or fees imposed by suppliers until tickets are fully paid and issued.

- Payments are accepted via bank transfer or debit/credit card.

- Incorrect payment details or declined transactions may result in booking cancellation.

5. Booking Confirmations

- Bookings made online or by telephone must be reviewed carefully upon receipt of confirmation.

- Any inaccuracies must be reported immediately. Ticket Lords LTD accepts no responsibility for errors reported late.

6. Amendments by Customer:

- Any itinerary changes requested prior to final payment are considered amendments.

- An administration fee (up to £100 per passenger) plus any applicable airline/supplier fare difference and charges will apply.

- Date change or name Amendment Requests on issued Tickets are subject to airline/supplier policies and seats availability and if same classes are not available fare difference must be paid by passenger.

7. Cancellations by Customer

**(a) Cancellation Before Ticket Issuance (Deposit-Only Bookings)**

- If you decided to cancel the reservation before the final payments are made, Deposits will be fortified and converted into a travel voucher valid for one year or refunded minus a £50 per passenger administration fee.

- Deposit refunds typically take 1–5 weeks to process.

- If the balance payment is not made by the due date, Ticket Lords LTD reserves the right to cancel your reservation, retain your deposit, and apply applicable cancellation charges. We will offer an alternative available flight at the updated fare; if the same fare is not available, you will be required to pay the fare difference.

**(b) Cancellation After Ticket Issuance**

- Refunds are subject to airline policies. Non-refundable tickets only allow the refund of unused taxes.

- A £100 per passenger administration fee plus airline/supplier cancelation fees will apply.

- Refund processing generally takes 9–16 weeks.

8. Involuntary Cancellations or Amendments (Airline/Supplier-Initiated):

- Ticket Lords LTD accepts no liability for airline-initiated schedule changes or cancellations.

- Passengers must update their contact details with airlines directly. We bear no responsibility for financial losses due to missed notifications or unacknowledged schedule changes.

- You may be entitled to alternative flights, re-routing, or refunds as per airline/supplier policies, subject to our £50 per passenger administration fee.

- Refunds for involuntary cancellations typically take 9–16 weeks.

9. Special Requests

- Requests (seating, diet, assistance) will be passed to suppliers but cannot be guaranteed.

10. Travel Documents and Requirements:

- Passengers must ensure they hold valid passports and it is your responsibility to ensure that you have the necessary visas for all countries you plan to visit, as well as for any countries you may transit through during your journey. This includes any stopovers or layovers, even if you do not plan to leave the airport.

Please check the visa and entry requirements for each country by contacting those countries embassies to arrange the appropriate documentation before your departure to avoid any travel disruptions.

- Ticket Lords LTD is not liable for denied boarding or additional costs incurred due to incomplete travel documentation.

11. Pregnancy, Infant, and Child Travel:

- Passengers must comply with airline-specific pregnancy travel regulations.

- Children travelling internationally must meet entry requirements, including having their own passports in many cases.

12. Insurance:

You must provide us with all necessary information when making a telephone reservation. As part of your booking, you must ensure that all information provided is accurate and that you are using your own credit or debit card, or, subject to our agreement, that if it's a third party's, you have their express permission to do so, and you have sufficient funds to cover the cost of the arrangements.

- Comprehensive travel insurance is strongly recommended.

- Ticket Lords LTD is not responsible for expenses incurred due to lack of suitable travel insurance.

13. Force Majeure:

Ticket Lords LTD will not be liable for losses or delays resulting from circumstances beyond its reasonable control, including natural disasters, terrorism, industrial disputes, or government actions.

14. Liability and Responsibility:

- As an agent, Ticket Lords LTD is not responsible for airline or supplier failures.

- We accept liability only in cases of negligence or significant misrepresentation on our part.

15. Links to Third-Party Websites:

Ticket Lords LTD is not responsible for the content or reliability of external websites linked from our website.

16. Complaints Procedure:

- Complaints should be communicated immediately and submitted in writing within 28 days of return date for prompt resolution.

17. Financial Protection (ATOL):

- When you buy an ATOL protected fight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong."

“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances, the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”

“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”

- In case of insolvency, customers will receive appropriate protection or refunds per the ATOL scheme.